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This interactive report looks to uncover the latest IA trends shaping Shared Services / GBS in the 2020s. Some of the key questions answered include: "What drives Intelligent Automation in your organisation?", "Which technologies are a priority for IA integration?", "What are the top 3 factors determining process selection for IA", "What is your approach to get from proven IA capability to enterprise-wide implementation?" and "How do you foresee IA solutions evolving?". Published October2020
