Global Market Review: Intelligent Automation in Shared Services


Access This Report

US$ 499

Purchase an individual report

Or become an annual subscriber to get access to all reports & data tools as part of your subscription

Over the past half a dozen years, SSOs have come to – initially, cautiously – experiment with and then enthusiastically embrace process automation technology. In the early days this took the form of robotic process automation (RPA), which served to knit together disparate tasks, acting as a band-aid to connect different systems or applications. Today, this trend has morphed into a sophisticated movement, embracing the concept of the “digital enterprise” as it drives smart automated solutions through “platform” thinking. Humans are taken out of workflows, and newly digital data is leveraged for both intelligence and machine learning. Published March 2021.