Generative AI in SSO & GBS: Top 5 Applications

Generative AI is transforming shared services and GBS by enhancing efficiency and innovation. In this webinar, you'll learn how AI is revolutionizing self-service, anomaly detection, and analytics, driving automation and strategic decisions. Discover real-world use cases and practical strategies to overcome challenges like data quality and governance, and unlock new levels of operational excellence.


This webinar will take place on:
22 January, 2025
10:00 AM - 11:00 AM EST

Generative AI isn’t just another technology; it’s a powerful catalyst for transformation.

In the rapidly evolving world of shared services and Global Business Services (GBS), traditional models have long been the bedrock of efficiency and cost-effectiveness. But as the pressure mounts to deliver more value with fewer resources, the industry is at a crossroads. Enter Generative AI—a groundbreaking tool reshaping service delivery, enabling organizations to rethink the very foundation of their operations. 

Join SSON Research & Analytics exclusive webinar to explore the top five applications of Generative AI in shared services and GBS, and learn how this technology can drive unprecedented efficiency and innovation. 

What You'll Discover: 

  • Stay Ahead: Elevate operations with AI.
  • Expert Insights: Latest AI trends and technologies.
  • Actionable Takeaways: Strategies to harness AI's potential.
  • Exclusive Data: Highlights from our recent GenAI study. 

Join us to navigate the AI-powered future of shared services and GBS.


Speakers:

Naomi Secor
Global Managing Director
SSON Research & Analytics

In 2005, Naomi Secor began her career with SSON in New York City. As global leader of SSON, Naomi is responsible for the strategic direction and continuous growth of all SSON customer channels, including: SSON Events, SSON Digital, SSON Research and Analytics and Global Business Services Training & Certification. It is her priority to ensure that SSON lives up to its global mission statement and commitment to its customers. This is accomplished through vendor-agnostic best practice content, newest data insights, unparalleled networking and learning opportunities.

Barbara Hodge
Principal Analyst & Global Digital Editor
SSON Research & Analytics

Barbara is responsible for SSON Research & Analytics global content – including specialist reports – which cements SSON's position as the most trusted resource for practitioners from around the world. As the voice of SSON Research & Analytics, she ensures the content reflects current trends and opportunities to help SSO leaders continuously drive performance.