Hype vs Impact: Generative AI in GBS and Shared Services
Many SSOs are jumping on the Generative AI train for fear of missing out. But the real trick is to build GAI into your long-term strategy. Without a parallel strategy reboot, bolting on new technology capabilities will limit their impact
Are you in the race to embrace Generative AI? For example, through ChatGPT? Everyone's talking about GAI, but few truly understand how to harness its potential for lasting impact across SSO/GBS operations. That's why SSON Research & Analytics conducted a survey to dive into the nitty-gritty of how these cutting-edge technologies can truly transform your shared services and GBS operations.
During this webinar, we will present survey highlights and showcase market trends in these critical areas:
- Separating Fact from Fiction
- Types of Use Cases
- Ethics in the AI Age
- Knowledge Management
- Building a sustainable AI Strategy
- Measuring AI's Success
Join us for this engaging webinar led by two Intelligent Automation Experts who are ready to take your questions and spark some fun debate!
Speakers:
Cristina Duta
Director of Intelligent Automation
AECOM
Pedro Berrocoso
Expert
Process Excellence, Intelligent Automation and Digital Procurement
Barbara Hodge
Global Editor & Principal Analyst
SSON Research & Analytics
Tom Bangemann
Data Development & Research Advisor
SSON Research & Analytics
Tom Bangemann has decades of experience in services delivery models, specifically with GBS, benchmarking, and KPI models, and today advises SSON Research & Analytics’ Data Development & Research. In his role, he advises on the strategic direction of SSON R&A's surveys, analyses, and reports, and assists with the interpretation of data for SSON R&A subscribers, providing unmatched insights to the international shared services and GBS community.
Tom previously worked for The Hackett Group for 19 years. He is a senior advisor with profound experience in delivery, sales, business development and international consulting and was named “HR Superstar” by HRO Magazine 5 times between 2005-2019. He acts as a mentor and SSON R&A Advisor to industry executives, and has mentored up to the level of CHRO of a US$ 1bn listed company.
