Resource Center
Six Reasons Why New Global Capability Centers Struggle to Establish Themselves
Have you ever wondered why some Global Capability Centers (GCCs) flourish while others flounder, despite having similar resources and goals? In India alone, it is projected that 800 new GCCs will launch operations in the next 5-6 years, adding to the existing 1600.
Global Business Services – Key Trends
Global Business Services (GBS) are multifaceted operating units that integrate various business processes and functions across an organization. The GBS landscape is evolving rapidly, driven by technological advancements, changing customer expectations, and dynamic market conditions.
Standardization vs Unique Customer Centric Customization?
STANDARDIZATION vs UNIQUE CUSTOMER CENTRIC CUSTOMIZATION?
I indeed salute all of you GBS and SSC leaders and employees across the world, who have to grapple with this question every day.
Navigating GBS Disruption: Key Insights
In the next decade, Global Business Services (GBS) will undergo a profound transformation. Previously dominated by transactional tasks in finance, HR, procurement, and IT, GBS is evolving into a sophisticated arena driven by GenAI and knowledge services.
Driving Improvements in Record-to-Report via Statutory Reporting
Statutory reporting plays a crucial role in ensuring compliance for organisations, but is still often overlooked when it comes to improvement initiatives. Manual processing is a big drain on resources
Unveiling Excellence: The Evolution of Global Business Services
In the ever-changing landscape of business operations, one model stands out as a beacon of innovation and value addition: Global Business Services (GBS). Since its inception, GBS has undergone a remarkable transformation, transitioning from a cost-cutting initiative to a pivotal element in executing
Invoice-to-Cash: Navigating the Crossroads
63% of companies have already integrated parts of Invoice-to-Cash into SSO/GBS. Despite years of implementation, however, optimal automation is still largely a "lofty goal." This report explores why.
Accounts Payable in a Transformed & Digitized World
This report reflects key findings from a recent global AP market survey, aiming to pinpoint the most significant performance drivers for Accounts Payable within the fast-moving context of modern business. It identifies the leading hurdles to AP efficiency, and explains how to address them.
The Hidden Costs of Intercompany Inefficiency
A new survey-driven report highlights the extent to which intercompany is plagued by subpar processes, outdated technology, and lack of integration across Record-to-Report.
Navigating a Tidal Wave: The Evolving Landscape of Shared Services
Welcome to the shared services saga, where 2024 is tossing us onto a bit of a rocky road, and things are changing faster than you can say “innovation.” It’s a roller coaster of tech, talent, and reorganization. But fear not, while the change is rapid, the opportunity has never been greater
GBS Unleashed: Navigating the Fast Lane with Instant Benchmarks, Top 20 Secrets, and the Quest for the World's Best in 2024!
We're diving into the dynamic world of Global Business Services (GBS), and trust us, you won't want to miss out on the latest buzz. So, grab a cup of coffee and let's get straight to the good stuff!
Summary Report: Top 20 Most Admired SSO/GBS 2023 Benchmarking Analysis
SSON Research & Analytics has just announced the 2023 list for the Top 20 Most Admired SSO/GBS. Download the summary report now to find out more about the aggregated results of these top 20 SSO/GBS.
SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.
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