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Mastering KPIs: 14 Essential Metrics to Drive Shared Services Success
Let’s take a journey through key metrics, highlighting 14 essential KPIs as your guideposts, and illuminating the path to operational excellence. Whether you’re
The Precision Playbook: GBS Process Excellence
The shared services and global business services (GBS) is entering a new phase of maturity. Efficiency remains the foundation, but precision is the differentiat
State of the Shared Services & Outsourcing Industry Global Market Report 2025
Annual SSON R&A report 2025: shared services continue to reaffirm role as a critical enabler for businesses.
Balancing Cost Goals and Engagement: A 2025 Imperative
In 2025, Global Business Services (GBS) organizations face a growing challenge: balancing the dual priorities of cost optimization and employee engagement.
Defining Value Creation in Global Business Services
What does value creation mean at Siemens Global Business Services?
Future-Proofing Global Business Services for 2030
Today's GBS leaders must prepare for a future that demands innovation and strategic foresight alongside value-add in entirely new dimensions
Managing Stakeholders in GBS: Turning a Black Box into a Treasure Chest
Solving stakeholder management issues that get in the way of Global Business Services delivering more value-add
Summary Report: Top 20 Most Admired SSO/GBS 2024 Benchmarking Analysis
SSON Research & Analytics has just announced the 2023 list for the Top 20 Most Admired SSO/GBS. Download to find out more about the aggregated results
SSON Research & Analytics Unveils 2024 Top 20 Most Admired Shared Services Organizations & Global Business Services
SSON Research & Analytics Unveils 2024 Top 20 Most Admired Shared Services Organizations & Global Business Services
Embracing Change: The Power of the GBS Model
The SSON Research & Analytics GBS Model offers a comprehensive framework designed to help organizations navigate our changing landscape.
How GenAI Can Augment the Conventional Shared Service Model
This report highlights how GenAI is reshaping service delivery models and is a must-read guide for all SSO/GBS leaders.
Mastering Metrics: 5 Essentials for Excellence
In today’s complex landscape of shared services and global business services (GBS), measuring and benchmarking performance is no longer optional
SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.
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