Should your Shared Services/GBS be part of the Top 20 Most Admired SSOs of 2021?
Posted by Syazana Lim on June 11, 2021
Despite the challenges and impact of Covid-19, Shared Services and GBS have proved time and again their strength and resiliency to overcome challenges faced and rise above and beyond.
In SSON Analytics' recent visual analytics workbook, over 70% of SSCs have gotten their service capacity level back to pre-Covid-19 levels, in which 37% are delivering even greater capacity than before. In addition, 43% have also increased their scope of work.
Every year, SSON Analytics analyzes SSON's cross-channel data to identify shared services that have either made significant progress; are operating at the peak of their performance, or demonstrating leading practices. We then invite them to participate in the Top 20 Most Admired SSOs Benchmarking study to capture how they are performing in common areas such as HR & Talent, Payroll, P2P, O2C, R2R, Travel & Expense, and Automation across all of their SSCs globally.
After the extensive data collection period, SSON Analytics will then release the annual Top 20 Most Admired SSOs Benchmarking Report which allows the SSON community to benchmark themselves against the aggregated results of the study. This benchmarking data presents a unique opportunity for shared services leaders to reflect and assess their performance against leading brands and identify areas for improvement.
SSON Analytics is currently in the process of finalizing the Top 20 Most Admired SSOs for 2021. If your shared services has made significant progress or have excelled overall in the past 12 months, we would love to hear from you! Please express your interest to be a part of this elite group of organizations via this Top 20 pre-survey link: https://www.surveymonkey.com/r/TopSSOs2021b
For any queries about the Top 20 Most Admired SSOs initiative, please reach out to syazana.lim@sson-analytics.com
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Top 20 Most Admired SSOs Selection Criteria: SSON Analytics has taken a scientific approach to identify the annual “Most Admired” SSOs in the world listing, using a methodology that has collated cross-channel data from SSON’s global community of 180,000 members, including digital and face-to-face channels, and applied a weighting system to the various criteria considered:
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