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Resource Center Archive

March 2025

• Navigating the North Star ⭐ of GBS Excellence
• Unlocking the Next Frontier of GBS Performance: 10 Key Metrics That Define Success
• The R2R Automation Playbook
• Elevating Service Management for Strategic Growth

February 2025

• Global Business Services In 2025: How Does Your GBS Performance and Career Stack Up?
• State of European Shared Services & Outsourcing Market 2025
• SSON Research & Analytics announces 5 finalists for coveted World's Best GBS Award 2025
• The Impact of Generative AI and Agentic AI on SaaS Applications and Business Transformations
• Mastering KPIs: 14 Essential Metrics to Drive Shared Services Success
• The Precision Playbook: GBS Process Excellence

January 2025

• State of the Shared Services & Outsourcing Industry Global Market Report 2025
• Balancing Cost Goals and Engagement: A 2025 Imperative

October 2024

• Defining Value Creation in Global Business Services

December 2024

• Future-Proofing Global Business Services for 2030

November 2024

• Managing Stakeholders in GBS: Turning a Black Box into a Treasure Chest

September 2024

• Summary Report: Top 20 Most Admired SSO/GBS 2024 Benchmarking Analysis
• SSON Research & Analytics Unveils 2024 Top 20 Most Admired Shared Services Organizations & Global Business Services
• Embracing Change: The Power of the GBS Model

August 2024

• How GenAI Can Augment the Conventional Shared Service Model
• Mastering Metrics: 5 Essentials for Excellence

June 2024

• Six Reasons Why New Global Capability Centers Struggle to Establish Themselves
• Global Business Services – Key Trends
• Standardization vs Unique Customer Centric Customization?
• Navigating GBS Disruption: Key Insights

May 2024

• Driving Improvements in Record-to-Report via Statutory Reporting
• Unveiling Excellence: The Evolution of Global Business Services

March 2024

• Invoice-to-Cash: Navigating the Crossroads
• Accounts Payable in a Transformed & Digitized World
• The Hidden Costs of Intercompany Inefficiency

February 2024

• Navigating a Tidal Wave: The Evolving Landscape of Shared Services

December 2023

• GBS Unleashed: Navigating the Fast Lane with Instant Benchmarks, Top 20 Secrets, and the Quest for the World's Best in 2024!

September 2023

• Summary Report: Top 20 Most Admired SSO/GBS 2023 Benchmarking Analysis
• SSON Research & Analytics Announces Winners of 2023 Top 20 Most Admired SSOs & GBS  

July 2023

• The World's Best GBS 2023: What Differentiates Top-Ranked?