Future of GBS: 5 Focus Areas
Posted by Syazana Lim on August 13, 2021
In SSON Analytics’ The Future of GBS is Digital Analytics Workbook, 140 organizations were surveyed to understand the future priorities of Global Business Services (GBS) as they continue to evolve to being much more than just drivers of standardization and cost gains.
Respondents were asked to rank their current capability vs future relevance on a scale from 1-5 (1 being very high, 5 being very low) across various areas such as Future of Work, Processes, Tools, Data, Value-added Services, Global Platform, Integrated Ecosystem, Center of Excellence and Realizing Cost Efficiencies.
The infographic below shares the Top 5 Focus Areas for the Future of GBS. There is still a wide gap to fill and improve on from the current capabilities to what is envisioned for the future of GBS. For more data and full results, read the analytics workbook here.
Stay in touch
Resource Center Archive
September 2024
August 2024
June 2024
May 2024
March 2024
February 2024
December 2023
September 2023
July 2023
May 2023
February 2023
September 2022
August 2022
March 2022
January 2022
Tags in Resource Center
IA Top20 Analytics GBS intelligent automation data benchmarking automation talent shared services Data metrics
SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.
Contact us
SSON Research & Analytics is part of SSON, the largest and most established community of shared services, global business services and outsourcing professionals in the world.